In addition, a lot of effort is put into prevention so that customers do not fall for fraudulent calls. Specifically, for example, this is a series of frauds with suspected Microsoft support employees and with scenarios like this that Microsoft has now released as an example:
“The phone rings. Student teacher Jens K. picks it up. At the other end of the line, a supposed Microsoft support employee answers. She informs Jens that Microsoft ended support for Windows 7 on January 14 and offers her to help with the transition to Windows 10. Otherwise, the operating system could be infected with viruses and be damaged. In order to start the necessary processes, she tries to persuade Jens to perform certain steps on his computer. Jens doesn’t know: The alleged support employee is part of a Scammer masquerading as Microsoft employees, calling with fake numbers under fake names – and trying to defraud people for their money. professional often leads fraudsters to succeed. ”
The number of cases like this is interesting – there are certainly more than you might think. According to Microsoft, hundreds of thousands of these calls are made each year around the world. At Microsoft, there are currently around 6,000 reports of people affected per month – and these are just the cases in which duped and investigating authorities contacted Microsoft directly. In previous years, there were more than twice as many reports at Microsoft. This shows that the educational work has borne fruit in recent years.
Infographic: Tech Support Scam
Criminals often try to sell software repairs that are believed to be necessary for damage that does not exist. Or they offer alleged updates and charge for them. The third possibility, which often results in significant consequential damage to those affected, is a very treacherous trick. Those affected are encouraged to load the software for the support process – ostensibly to allow the support employee to access the PC. However, victims then download malware that detects sensitive data such as passwords for online banking services.
Special Unit against Cybercrime
The perpetrators are often abroad and feel safe. However, these distances are not a problem for Microsoft. Last December, for example, Joachim Rosenoegger of Microsoft’s Digital Crimes Unit, along with investigators from the police and prosecution offices in Germany and local police on site in Calcutta, India, destroyed a center low-profile calls that has committed large-scale phone scams.
How Microsoft helps
Rosenoegger is an investigator with Microsoft’s Digital Crimes Unit, an international and interdisciplinary team founded over ten years ago. Since 2014, the Microsoft team has been fighting more and more against technology scams. To do this, a network is used in which lawyers and forensic experts from the network work together.
Rosenoegger and his team are working in the background. Their main task is to refer the injured party to the appropriate local authorities, to analyze and research models of proceedings. Then the evidence is gathered and passed on to the authorities. Another important step in the work of Microsoft’s Digital Crimes Unit: it transmits its technical expertise to investigators, offers training to police and prosecutors in the areas of cyber fraud and data security at crime scenes. . But there is also a lot of education that tries to avoid online scams.
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